We work in collaboration with our dedicated manufacturers, to ensure warranty coverage and repair or replacement support. Please review the Warranty options below.
Avazzia Device-Specific Warranties:
Each of the following devices comes with a 2-year manufacturing warranty after receipt of the product, which can be extended to 3 years (if the device is registered with the manufacturer).
Avazzia LIfe Genesis (and Genesis II)
Avazzia Life Evolution
Avazzia Life Pinnacle
Avazzia Pro-Sport Ultra and III
Avazzia Blue
Avazzia Med-Sport
Scalar Qi **
SANA Qi **
Via Qi **
**Broken lead wire connection point exception**
The warranty begins on the date of delivery. You can register with Avazzia directly to extend the warranty to 3 years: https://avazzia.com/register/. Please locate your Serial Number prior to registering, which is located inside your battery compartment of your device or on the handle of your handheld accessory.
SANA Shop Exclusive Accessories – 1-Year Limited Warranty
We proudly stand behind the quality of our SANA Shop exclusive accessories and offer a 1-year limited warranty from the date of receipt. This warranty covers manufacturer defects only.
If you experience an issue with your accessory, please contact us at support@painfreeforlife.com. Our support team will guide you through an initial troubleshooting process to help determine the next steps. Please note that photos/video will be required by the SANA Shop team to help identify any issues.
These may include:
- Confirming no issue is found
- Recommending a repair
-
Recommending a replacement
Important: The decision to repair or replace an item is made solely by our manufacturer after a full inspection and testing of the product.
Shipping for Warranty Review
If we ask you to send in your item for warranty evaluation, we will reimburse your shipping costs (up to $50 US Dollars) in the form of a SANA Shop e-gift card.
Warranty Terms and Conditions
To ensure a smooth process and maintain eligibility under the warranty, please note the following conditions:
- Only manufacturer defects are covered.
- Rough handling, misuse, neglect, modifying, dismantling or abuse of the product will void the warranty.
- Using our accessories with any device other than an Avazzia Life device voids the warranty. Our team is not authorized to troubleshoot issues related to use with non-Avazzia devices.
Average warranty processing time is 2 to 6 weeks, depending on the item and issue. Our team will specify the turnaround for your particular warranty item during your warranty request.
A $35 US Dollars "no issue found" fee will apply in the following case: If you choose to send in your item without completing the required troubleshooting with a Pain Free For Life Support Team member.
Accessories Covered Under the 1-Year Warranty
- 6-Inch Y-Probe
- Microcurrent Goggles (only the new style)
- Sana Pencil
- Sana Massager
- Sana Face Electrode
-
Thumb Electrode
Exclusions:
We do not determine, collect or pay any customs, import, VAT or other fees on behalf of our clients (regardless if a sale or warranty repair/replacement). Please ensure you understand your responsibilities for receiving packages from our office (our office is located in British Columbia, Canada).
Need Help?
If you have any questions about your warranty or need assistance with your accessory, don’t hesitate to reach out to us at support@painfreeforlife.com. We're here to help.